Effective Date: June 4, 2025
At Kiara Associates, we are committed to providing high-quality mobile app development and construction cost estimation services. As a service-based company, our work involves time, planning, and resource investment. For that reason, we maintain a transparent and fair refund policy.
1. General Policy
Refunds are only issued under specific conditions described below. By engaging with our services, you acknowledge and accept this policy. We encourage clients to thoroughly review proposals and discuss expectations before making any payments.
2. Eligibility for Refunds
You may be eligible for a partial or full refund if:
- The project has not yet started and no work has been delivered
- A written project cancellation request is submitted within 48 hours of initial payment
- We are unable to deliver the agreed services due to unforeseen internal issues
3. Non-Refundable Situations
Refunds will not be granted if:
- Work has already been started or partially delivered
- Project delays are caused by client inaction, delayed feedback, or lack of communication
- The scope of the project has changed mid-way through development
- The client decides to cancel the project after development milestones have been approved
- The client does not provide required materials or content within a reasonable timeframe
4. Refund Process
If a refund is approved, it will be processed within 7 to 14 business days using the same payment method originally used.
You will receive confirmation of the refund status via email.
5. Chargebacks & Disputes
We kindly ask you to contact us before initiating any chargeback with your bank or payment provider. We are committed to resolving disputes amicably. Unfounded chargebacks may result in termination of services and a ban from future engagements.
6. Modifications
Kiara Associates reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the updated effective date.
Contact Us
If you have questions about our refund policy, please email:
[email protected]